Business Books

NEW!

Caring for Difficult Patients -- A Guide for Nursing Professionals

Joseph Koob with Pam Koob PhD, APRN, BC

I believe that the Nursing profession is one of the most admired in America. We think of Nurses as professional: that is, they have a knowledge base and skill set that is unique and valued – the quality of their work is important to them; and we think of Nurses as people who care about their patients – they are concerned with our well-being when we are under their care. These considerations are the focal point for discussing how to best deal with difficult patients. [26 Chapters]

Dealing with Difficult Customers
(for Employees, Companies, and Customer Service Personnel)

Table of Contents Preface Description

This e-book focuses on three areas that help customer service representatives and contact personnel work effectively with difficult customers:

• Understanding the Customer
• Business responsibilities and Support
• Knowledge, Skills, and Tools for Dealing with Difficult Customers

Business Trilogy: Leading through Change

Difficult Situations - Dealing with Change

Table of Contents Preface Description

A comprehensive perspective on understanding and working through difficult situations in life and work. Discusses the impact of change, grief and loss, types of change situations, the process of change, and information, skills, and tools for dealing with change.

“Honoring Life and Work: 99 Words for Leaders to Live By”

Table of Contents Preface Description

This e-book, the second of the Business Change Trilogy, focuses on values and qualities important to the leadership skills needed to lead successfully through the change process. A broad perspective aimed at developing and improving top quality leadership skills.

“Leaders Managing Change”

Table of Contents Preface Description

This e-book focuses on a practical, down-to-earth approach toward leading change. Designed for mid-level managers and the concerns and problems they have when facing difficult situations in the workplace. Information, skills, and tools they can use to be successful in leading their teams through the initial and ongoing change process.

“Succeeding with Difficult Coworkers”

Table of Contents Preface Description

We all have concerns with difficult people at work. This e-book will focus on understanding and working with coworkers who consistently seem to cause problems for others in the work place -- skills important to managers and coworkers alike.