Business Presentations, Seminars and Workshops

Dr. Koob and the Metacoach L.L.C./DifficultPeople.org coaches are available for a wide variety of business presentations, seminars, and trainings. Visit the Business Coaching section of this site further information and to link to individual coaches and their services or contact us via email or call us at (734) 709 1710.

Dr. Koob is an experienced and dynamic presenter. He has worked with executives and teams from major corporations, top Universities and Medical Centers, as well as start-ups and entrepreneurial businesses. He will tailor all presentations to your business and your specific concerns and needs.

Length of presentations is flexible depending on your team's availability and the depth of content presented.

“Building Leadership; Building Teams”

Presentation/Seminar/Workshop

An empowering look at the values and qualities that make a great leader and how you can get there. The focus is on quality leadership and team building.

Dr. Koob is author of “Honoring Work and Life: 99 Words for Leaders to Live By”

“Leaders Managing Change”

Presentation/Seminar/Workshop

This seminar focuses on what you as a leader can DO. It really all boils down to leadership – good, intelligent, inspired, practical, knowledgeable leadership. This presentation focuses on the information, skills, and tools a manager needs to successfully deal with major changes and ongoing changes at work.

Dr. Koob is author of “Leaders Managing Change” and “Difficult Situations: Dealing with Change”

“Difficult Situations: Dealing with Change”

Presentation/Seminar 1-2 hrs

Change and transition are major factors relating to worker satisfaction and productivity. This presentation highlights an understanding of major issues involved with change and how it can impact a team and individual members of an organization. Transition coaching, entry and exit coaching, and life transition coaching available.

Dr. Koob is author of “Difficult Situations: Dealing with Change”

“Job Change: Dealing with Transitions”

Seminar/Workshops 1 hr to full day

Focuses on understanding and working through major job transitions. Individual and team coaching are available. Powerful workshop that can help teams and individuals cope with major changes in the workplace or their jobs.

Dr. Koob is author of “Difficult Situations: Dealing with Change”

"Understanding and Working with Difficult People"

Presentation/Seminar 1 to 2 hrs

Introductory seminar on key ideas about "Understanding and Working with Difficult People." Dynamic, interactive presentation.

Dr. Koob is author of "Understanding and Working with Difficult People,” “Me! A Difficult Person,” and many other ‘Difficult People” books and materials.

"Guiding Difficult Employees"

Workshop ½ to full day

Focus on key concepts and learning key skills re. working with difficult people. Group dynamics, group coaching, and individual coaching available. Special focus areas available, e.g. "Working with difficult co-workers," "Working with difficult employees, etc."

"Working with Difficult Co-workers"

Presentation/Seminar/Workshop

Focuses on key factors in relationships within the workplace. Ideas and skills for adjusting one’s approach are presented. Difficultpeople.org coaches work with participants on developing personal awareness skills as well as tools to adjust their approach to others. Dynamic and interactive. Group and individual coaching may be included.

Dr. Koob’s e-course “Succeeding with Difficult Coworkers” will be available Fall 2004.

"Me! A Difficult Person?" for Executives and Managers

Presentation/Seminar/Workshop

Focuses on helping managers see how they are ‘coming across’ to others. Ideas and skills for adjusting one’s approach are presented. Dr. Koob works with participants on developing personal awareness skills as well as tools to adjust their approach to others. Dynamic and interactive. Group and individual coaching may be included.

Dr. Koob is author of "Understanding and Working with Difficult People,” “Me! A Difficult Person,” and many other ‘Difficult People” books and materials.

“Dealing with Difficult Customers"

Workshops and Training Sessions for Customer Service Personnel and Managers.

Introductory presentation that highlights all of these areas: “Understanding the Customer,” “Business Responsibilities,” and “Dealing with Difficult Customers.”

Dr. Koob is author of “Dealing with Difficult Customers.”

“Understanding the Customer”

Workshop ½ to full day

An essential element in developing knowledgeable and empowered customer contact personnel is training them in the ability to recognize and understand customer concerns. Knowing what a customer needs, wants, and cares about is crucial to satisfying them. Understanding the typical concerns that exacerbate customer complaints gives customer personnel an added edge in resolving conflicts quickly and satisfactorily.

“Business Responsibilities”

Presentation/Workshop as developed

Businesses need to set parameters and guidelines for their customer contact personnel, establish an easily accessible knowledge base, and train and support personnel in all facets of the business that are relevant to their prescribed duties. Dr. Koob can work with managers to set up a broad outline for developing these key areas, as well as help guide teams, departments, and businesses in developing specific parameters and guidelines, training, and other important areas to insure a quality customer personnel support system.

“Dealing with Difficult Customers”

Workshop ½ day to full day

Every customer contact person eventually has to deal with difficult situations with difficult customers. Understanding and working successfully with difficult customers requires knowledge and skills beyond just the congeniality expected of these key business personnel. Dr. Koob is a leading authority on understanding and working with difficult people and brings a pragmatic, skilled, and energetic approach to training of customer personnel in these critical skills.

“Empowering Customer Contact Personnel”

Presentation/Seminar 45 min. to 2 hours

Presentation aimed at developing a sense of vitality and self-worth for customer service personnel. Positive look at a variety of aspects that influence their sense of satisfaction and pride in their work. Includes recommendations for personal and business support.

“Time Management: Believe!”

Presentation or extended workshop

Empowering presentation that helps you take responsibility and control for your time management concerns. The best ideas from one of the best in the business at time management presentations.

“How to Have More Fun with Your Work and Life”

Down-to-earth, practical, timely (and often light-hearted) advice for those who are overworked and over-stressed.

Dr. Koob is author or “A Perfect Day: Guide for a Better Life,” winner of Best Book Non-Fiction Oklahoma Writers Federation and Merit Award from Writers’ Digest.

Packages

Packages with presentations, workshops, individual and group coaching available.

Business memberships or networking for specific e-courses or e-books are also available, please call 734 709 1710for more information and to discuss your needs.

Contact information: business@difficultpeople.org or 734 709 1710.