For all of you out there wanting to know more about how to "Understand and Work with Difficult People," or "Manage Difficult Situations at work," this Blog is for you. I am going to make an effort to keep up with this on a regular basis (weekly or perhaps at times even daily). Please feel free to comment, send questions, share ideas, etc. 
    Just for the record, I have just about seen it all, and I have made the effort to read just about everything that's available about "Understanding and Working with Difficult People." What I write about does work and my coaching clients have all changed their life and work lives significantly, by applying the concepts I have learned and further developed in my own work. So ask away. Specific scenarios are welcome, but please don't use real names.
    The REAL KEY to 'difficult people' and 'difficult situations' is acknowledging that YOU can make a difference. Hence my "Seven Keys" -- Self-Awareness; Self-Worth; Self-confidence; Self-Control; Honesty; Kindness; and Positivity, are all grounded in what YOU can do.
    Stay tuned. Next up: EGO!

Joe Koob